💡 Frequently Asked Questions
? Are you a manufacturer?
Yes, we are a manufacturer and operate our own factory. This allows us to provide more competitive pricing and direct quality control compared to trading companies.
? Do you provide design assistance?
Absolutely. Simply share your ideas, text, logos, or documents with us, and our team will work with you to finalize the design.
? What is the Minimum Order Quantity (MOQ)?
We have no MOQ requirements. You can order as little as one piece; any quantity is available to suit your needs.
? What are the lead and delivery times?
Our standard lead time is 5-10 working days, depending on the order quantity. For delivery, express shipping usually takes 5-7 working days.
? What kind of warranty and quality guarantee do you offer?
We offer a 1-2 year warranty, though our products typically last 5-10 years. If you encounter a quality issue upon receipt, please provide photos or videos, and we will provide a reasonable solution, such as a replacement service.
? Do your products have official certifications?
Yes, our products are compliant with international standards and carry CE and UL certifications.
Sienna Lights
