Frequently Asked Questions
Q1
Are you a factory or a trading company?
We are a professional lighting factory with over 15 years of industry experience, committed to providing high-quality manufacturing services.
Q2
What is the quality level of your products?
Our products are crafted using premium materials, including high-grade hardware, crystal, marble, glass, and fabric shades. All processes from raw materials to finished goods undergo strict QC control.
Q3
How is the inspection process handled?
All lamps undergo 100% full inspection. This includes raw material checks, semi-finished product processing, and final inspections before shipping to ensure perfection.
Q4
Which shipping methods do you support?
We offer multiple options: Express (DHL, UPS, TNT, FEDEX), Air Freight for orders over 100kgs, and Sea Freight for larger shipments. We can also coordinate with your designated shipping agent.
Q5
Is it possible to print a custom logo on the packaging?
Yes. We can print your logo on the cartons. Please inform us formally before production begins and confirm the design based on our samples.
Q6
What is the typical dispatch time for express orders?
For shipments sent via express courier services such as DHL or FedEx, the typical dispatch and delivery time is approximately 5 to 10 days.
Sienna Lights
